1. How to Clean & Maintain the Robotic Pool Cleaner?
（1）Tips:After completing the cleaning task,the robot will park itself on the waterline.If it is not removed for a long time,the robot will descend to bottom to save power. To retrieve it,you can use the hook we provide.
（2）Open the upper cover, take out the filter basket and rainse it then you can put it back for future use.
（3）After the robot stops dripping (about 2 minutes),place it on the charging station for next time use.The breathing light means it is charging.
2.How to use different clean modes?
There are types of cycles with different durations depending on the model of your device:The duration of each cycle also varies according to the model of your device and can be used according to your needs.Depending of the model , you can choose the cycle time on :
(1) Power Supply
(2) App
(3) Remote Control
The different modes :
If you want to know more, we advise you to refer to the user manual of your robot.
3.How to update your device software？
You can cilcik APP “setting”to find”software upgrade”to upgrade the software.
4..How long can I leave my device in the pool?
We recommend taking your device out of the pool immediately after each use. Be sure to empty and rinse the filters. When not in use, keep your device out of the pool and stored away until needed.
5.My device won’t climb the walls or move sideways on walls
（1）Optimal Pool Conditions for Your Robot：To begin with, the pool water temperature shouldn't be excessively low, as a low pool temperature can significantly hinder the robot's ability to climb. The water temperature should be maintained at a level higher than 59°F.
（2）Checking Chemical Levels：Next, it is crucial to verify that the levels of your pool chemicals are within the recommended range. If the pH levels are too high or too low this can also affect the robot's climbing.
（3）Additionally, if your robot has a fast mode or "Floor Only" mode, (only for models compatible with the app or with the power supply unit) verify that these modes have not been set by mistake.
（4）Inspecting the Filters：It is imperative to check the filters. If you are using the Ultra-Fine (paper) filter, it should appear white. If the filter is brown or green, clean it with a garden hose set to the highest pressure. If the filter does not return to a white state– it is likely due to be replaced. For further details, please visit our Replacement Spare Parts page.If you are using the Ultra-Fine filters, operate the robot with the Net Filters instead. If the robot is able to climb, this serves as an indication that the Ultra-Fine filters require replacement.
（5）Debris in the Impeller：Make sure there is no debris obstructing the impeller. For instructions on how to clean your impeller: First, unplug the power supply from the outlet. Use a Phillips screwdriver, not a power drill.
If you notice debris trapped in the impeller, open it, remove the debris, and reassemble the impeller.
6.My device falls over at the top of the wall
（1）Sometimes when the water line is too close to the curbstone, the device while climbing up, can bump into it and turn over.
（2）On some device, it is also important to check that the floats and handles are correctly positioned.
7.My device seems to be staying in the deep area of the pool, and does not go to the shallow area, what shoud I do?
（1）Check that the device filters (bag or cartridges) are not clogged：We recommend cleaning the bag or cartridges after each use, but deeper cleaning may be required. Your filters may look clean, but there may be fine particles that are clogging the filters.
（2）How do I know if my filters need to be replaced：Put the robot in the water for a 10-15 minute test cycle with the filters removed. Make sure there is no debris in the pool which can damage the robot. If the device robot functions well without the filters, then the filters are due to be replaced. Click here to visit our Replacement Spare Parts page for more information.
（3）Make sure your pool water is chemically balanced and free of algae for the best cleaning results. Here are our recommended parameters:
（4）If your device has brushes with foam rings, we recommend placing them in the water and allowing them to soak and absorb the water.
（5）Also, there may be excess air inside your robot. When you place the robot into the water, gently tilt it from left to right or turn it upside down to release any excess air.
（6）If you have a pool treated with salt, make sure that the salt content conditions are at the required level (NaCl Maximum = 5000 ppm). A high salt level can increase the robot's buoyancy.
If the robot is getting stuck on the drain, click here.
If the robot still isn’t working as it should after completing the troubleshooting steps, please contact us here.
8.Why does the device stay on my pool drain for a long time?
（1）Turn the pool filter system off for the duration of the robot cleaning cycle. The additional suction from the main drain can cause the robot to get stuck.There are after-market drain-assist devices that can be attached to the main drain cover that help prevent the device from getting stuck. (They can be found through an internet search.)
（2）If your robot has an adjustable handle: Adjust the handle to the furthest slot in the front to help the robot overcome the drain.
If the robot continues getting stuck on the drain, contact us here.
9.My Power Supply Unit does not work properly
If your Power Supply stops working, trips the GFCI outlet, or does not turn on at all, follow these troubleshooting steps to help diagnose and resolve the issue:
（1） Check the Power Source
Let's make sure that the issue is not stemming from your home outlet. Try plugging the power supply into a different verified, working outlet or by disconnecting any extension cord that may be in use.
If the power supply still does not turn on, we can move on to the next step.
（2）Inspect the Cables
Examine the power supply cord for any visible signs of damage, such as cuts, kinks, or frays.If you find any cable damage,try to buy a new one.If both cables appear to be in satisfactory condition and free from any damage, proceed to the next step.
（3）Determine the Source of the Issue
Now let's identify whether the problem lies with the device's Motor, the Cable(s), or the Power Supply itself. To do this isconnect the blue cable from the Power Supply Unit.Plug the Power Supply Unit into a functioning electrical outlet.Then turn on the Power Supply Unit without reconnecting the blue cable.
(4)Does the Power Supply Unit turn on and stay on?
If the Power Supply turns and stays on, the issue is not with the Power Supply. There may be an issue with the device's cable or motor unit.
If the power supply does not turn on, or immediately turn off, or completely stop working, as if there is a problem with the power supply.Click here to verify which features are included in your robot model in the user manual.
Please contact us here for drop-off repair.
10.My Power Supply works, but the Robot does not start
If your robot doesn't start cleaning after powering it on, or if the main LED of the shows Red light, complete the following troubleshooting steps to try and resolve the issue:
(1) Restart the Power Supply Unit: Unplug the cable from the outlet,then wait for approximately 10 seconds,then reconnect the Power Supply Unit and plug it into a different outlet.Reattach the cable back to the power supply and attempt to turn the unit on.If the robot continues to remain unresponsive, please proceed to the following steps for a more thorough inspection of the robot.
(2)Check the impeller: If debris is trapped in the impeller, open it, remove the debris, and reassemble it. For safety, use a Phillips screwdriver. Do not use a power drill. Click here to see how to clean your impeller.
(3)Check the tracks: Turn the robot upside down and try rotating the brushes by hand. Does it make any strange noises? If it does, take a closer look. Check the tracks, brushes, and every nook and cranny for any obstructions or visible damage.
Please contact us here for drop-off repair.
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