Failed to install mop pads.

I’ve had it for almost a year with relatively no issues.

In the last week it has failed to automatically install mop pads so it won’t finish its cleaning sequence. Any idea what can cause this?

Dear Customer,

Thank you for contacting us regarding the mop pad installation issue.
Please refer to the following troubleshooting guide:

1. Check Base Station Wash Board
Confirm the wash board in the base station is properly installed.

2. Replace Mop Pad
If the mop pad has been used for a long time, we recommend replacing it with a new one to see if the issue improves.

3. Check Mop Pad Holder Magnet
a.If the problem persists after replacing the mop pad, check if the magnets on the mop pad holder are functioning normally
b.Try swapping the left and right mop pads for testing
c.Confirm you are using genuine mop pads
d.If the magnets are rusty or have abnormal magnetism, you need to replace a new mop pad holder

4. Device Restart and Reinstallation
Remove the robot from the base station, detach the mop pad holders, then manually restart the robot
After the robot restarts and returns to normal, reinstall the mop pad holders

If the problem persists after completing these steps, please reply to this email 【support.na@dreame.tech】 with specific details.

Best regards,
Customer Care Team