JE330167

[L40 Ultra] My robot has stopped emptying the bin.

My robot has stopped emptying the bin, it will say start auto empty but it doesn’t work.
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2 Comment

RobieDOS 1 Floor
We are on our second robot. If you are within the warranty- contact them- and they will ask you to, unfortunately, send the ENTIRE unit back. 97% of the time they will cut you a check for another.
My original was having issues (seemingly out of nowhere- even after cleaning and replacing) with the mop connection.
I contacted, got myself a box, and within 2 days i had an email from them simply saying “sorry for the inconvenience, unit cannot be fixed. Please accept this amount on behalf of Deam.”
I got mine on sale, they cut me a check for 160$ more than what i paid. I bought the newer version and haven't had any issues.
KEEP THE NEW BOX!! Eventually they'll all crap out. Its nice that If your in the time frame - they'll replace the old with a new or cut you a check!
RobieDOS 2 Floor
Or before going through all that, take your collection bag and see if something maybe stuck- might need to be replaced. Definitely clean and check all the little ports
UID:JE330167 US
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