Bricked after 1 day?

My app wont tell me what notifications it has and freezes when trying to select the device and the vacuum has been in "restarting" mode for 1.5 hours. We've had it for 1 day, is this normal?

We apologize for any inconvenience you've encountered with your L10s Ultra Gen 2.
Please contact our support team via the headset icon for live chat on the App homepage, or email us at support.na@dreame.tech so our technical team can look into your issue and offer targeted assistance.