Issue with vacuum

Water is not getting sucked up into a black container , it stays down the mops. What would I do?

Hi there, sorry to hear you're having trouble with water not being recycled into the dirty water tank and remaining on the mop pad. Please reach out to our official support team for detailed troubleshooting guidance and further after-sales assistance. You can access live chat via the headset icon in the upper right corner of the Dreame App, or send an email to support.na@dreame.tech.