L40 Ultra mopping issue

Every time i use it Mopping it shows the error: "Mop bad is not in dock, please install it in the dock"
The mop pads are new and the magnets are working, I install them manually can feel it sticking to the robot and on the dock. I
How can i solve the issue, I'm unable to use mopping?

The mop is going out and its failing all the time

Hi there! Please reach out to our official support team for detailed troubleshooting guidance and further after-sales assistance. You can access live chat via the headset icon in the upper right corner of the Dreame App, or send an email to support.na@dreame.tech.