Dreame L4 ultra lost mal

This machine is less than a year old. Yesterday it went to do its cleaning and had lost its map. We are unable to even get it to remap the house. What do we need to do to get this back online?.

My dreame L40ultra started with problems only after 8 months. First I bought a mova  model  through Amazon but never came because a defect  and finally bought the dreame l40’ultra. Bad decision . Even when I was very excited at first I don’t think this robot will last a year at least.

So sorry to hear your L4 Ultra lost its map and won't remap! Here are some quick fixes you can try:
1. Update the app and robot to their newest versions
2. Confirm you haven't swapped accounts or altered your home network
3. Use a stable mobile network and restart the app to fix potential map loading failures
If all settings are normal and your robot remains online but the issue still occurs, please contact our customer support via the live chat button (headset icon) in the upper right corner of the Dreame App, or send an email to support.na@dreame.tech for further technical help.