Mop pad errors

I was having mop pad issues, so I installed the mop pads manually and then sent the robot to the dock. Then I shut the machine off, waited a few minutes and restarted. When I tried to start my task, the robot said "Mop pads off." Now what?

I and others have had similar issues. If you search the forum, you will find descriptions and suggested troubleshooting including: swapping mop pad holder; ensuring mop pads are Dreame brand; ensuring there are no obstacles impeding magnetic hold; etc. I eventually had to send mine for repairs, which were quite speedy. Good luck.