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32 Comment

UU288999 10 Floor
Empty bin?
2026-8-12 14:05:58 US Translate

Dreame AfterSales
please refer to this
2026-8-20 05:10 US Translate
Dreame AfterSales
Hi Dreame fan,
1.Please open the robot's cover by lifting the lid to access the dust bin.
2.Please press the dust bin latch to release and remove the bin from the robot.
3.Please open the dust bin cover and empty its contents into a trash bag
4.Please clean the dust collection area using a soft brush or cloth to remove any remaining debris.
2026-8-20 05:09 US Translate
YU625699 11 Floor
Hello I'm trying to purchase the d30 ultra pro single solution compartment. I can't seem to find it on your website
2026-8-15 21:47:59 US Translate

Dreame AfterSales
Could you please take a clearer photo? We're not quite sure which part you're referring to.
2026-8-19 04:22 US Translate
BT131909 12 Floor
My Dreame is only about two months old. It has stopped cleaning a certain area which has no obstacles. How do I reboot it?
2026-8-18 16:50:52 US Translate

Dreame AfterSales
Could you please share us some photos and SN?
2026-8-20 05:11 US Translate
UL799857 13 Floor
The little Spinny sweeper has stopped spinning. I have replaced the spinner and it still isn’t working. I have only had this vacuum for one week!
2026-8-19 07:17:35 US Translate

Dreame AfterSales
Hi sorry for any inconvenience caused. Since you just purchased it a week ago, you're well within the return window. You can either get in touch with our official support team for a return or exchange, or simply let me know — I'll be happy to help you get it sorted
2026-8-20 05:12 US Translate
WI956964 14 Floor
Don’t buy it they’re not gonna give you support when you need it. You buy it in less than a year. It’s gonna break and they’re gonna tell you they’re not gonna replace it or give you a refund when it’s clearly the manufacturer issue that you’re  having Your support is very unacceptable for a machine to break less than eight months because of a manufacturing issue and I’m being told that they’re not able to do anything is ridiculous when you’re spending thousands of dollars on a machine
2026-8-20 11:27:04 US Translate

CM459509 15 Floor
I have a question about the waste water outlet.  Other than taking out the rollers, do I need to do anything else to access this area? Do I need unscrew anything?
2026-8-21 23:01:50 US Translate

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