New device - Mop pad off

New device just 2 days old. Device keeps stopping with mop pad off even though mop pads are in place. Is this a bug or device issue? Not happy at all. Also I received d30 ultra CE with a white panel as dust case and not chromium finish as it shows on every ultra ce model. Did I even get the right item shipped 🙁?

I'm having the same issue. I've cleaned the magnets  where the mop heads connect and get little metal shavings or fine dust off. It hasn't helped consistently.

I just found this answer in a thread below.

Sorry for this annoying false alert on your L40 Ultra! Try these steps first:
1. Take the robot off the dock, remove the mop pad holder, then power the robot off and restart it.
2. Let the robot finish rebooting completely.
3. Reattach the mop pad holder securely once it’s back to normal.
If the problem still exists after these steps, please contact our official support via live chat in the Dreame App or email support.na@dreame.tech to arrange after-sales repair service.