Mop pad Issues!

I have loved our vacuum but over the last month, it’s barely working because it constantly thinks it’s mop pads are on when they’re off,  off when they’re actually on, and struggling to dock.  I can’t find any help that works and to send in a service request I need to know when and how we bought it which my husband can’t find (even though it wasn’t cheap) I am beyond frustrated because getting help is almost impossible. We just moved into our brand new house that could really use a working vacuum - and even though I am constantly using a regular one, relying on this would be nice - again, especially considering that they aren’t cheap by any means.

That's too bad. If you search the posts, you will find a few references to similar mopping issues (I had those myself) and some troubleshooting steps (swapping out the mop pad holders, cleaning the magnet area, etc.) Ultimately, I had to return the robot (the company pays for shipping, you buy the packaging, the shipping company packed everything for me). I'm sure you will need the purchase history, though. Good luck.

I am having the same issues! It’s been great for 9 months. Now it can’t dock itself. Iv cleaned everything extensively. Very frustrating indeed

I also have this issue.   Very frustrating and it just sits there because it is such a hassle to run it.

Our dreame is not emptying into the bag. It gets plugged up and then won’t clean very good.
We have to manually clean it out.
How do I fix this?

This happens with mine as well and it drives me absolutely nuts

He must know  where  he order it from? Contact them.