Warranty Support/Repair Experience and turnaround time

For anyone who has gone through warranty claims, what has been your experience? And about how long did it take to get your unit or replacement back?

I had sent a unit back that showed delivered on 08/25 by Fed Ex tracking. But has been showing 'Pending Receipt' on the dreame support tracking site since I was sent a shipping label. I was told 3-4 weeks but we are one week from the deadline without any progress update. Is this the usual experience or have others gotten their issues resolved in a more timely manner?

Thanks

I had to return my A3 mower, shipped it out on a Monday afternoon & had the replacement Saturday morning. I was pleased with the turnaround. If something isn’t in stock, as everything comes from China, you may not have the same experience. Don’t hesitate to reach out to after sales support to get your questions answered.

I had two warranty issues, one requiring the return of the base, and the other  the return of the robot only. In both cases, turnaround was satisfactory (2 weeks or so), and support was very good. As the other poster wrote, I would not hesitate to reach out to support via email.

What has anyone’s experience been with a refurbished x50 needing warranty work?

Thanks for replies.
For those who have had good experiece, how did you contact support? I originally went with the email/self service route and I only received applogies for the delay and that they would escalate the case.
I tried chat the other day but they also said they would escalate and to wait for an email... that email arrived today. Again, apologizing for the delay/inconvenience (with no status update)
It looks like I'll try the phone support soon and will update here if I get any good news from that

Update:
It has been over a month with no update. I have been offered an insulting 2 complimentary mop pads and 1 cleaning solution as compensation.

Maybe I have bad luck but this has been the worst warranty case I have had to deal with. I will update if/when I get my robot back but good luck to anyone who has to deal with sending stuff in for repair.

Im in the Dallas/Fort Worth Texas suburbs. According to the fedex trackin the repair center is in Dallas

We’ve been having major issues with our device and w a worse issues with customer service. No one has responded to us yet.we even have an extended warranty and this company just doesn’t care about customer
We service or if we are having issues with their product

Last update:Repaired robot was returned today and was able to run a cleaning cycle.It was delivered to [Dreame repair center] 08/25, which makes it a 5 week turn around. If i had been told this from the beginning, instead of the 3-4week time frame I was originally told, I'd complain less.Phone support was useless for me - the times I tried it would be on hold music for a few minutes before hanging up. The self service tracker never updated from "pending receipt" until the time it was about to be sent to me. My case had been "escalated" several times when I emailed shpport but I'm not sure if anything actually happened.Best of luck to anyone who has to create a warranty case.