Not able to schedule custom vaccum and getting below message

the robot performing is a task and scheduled cleaning task has been cancelled

I'm having issues with his damn thing because it's not charging I made sure it's dry it's been over a week I cleaned off the the make sure it's dry but I cannot get the damn thing to work the charge it will not charge and if I something isn't been done I'm going to send the damn thing back and I'm going to write up a big issue about it somebody needs to contact me as soon as possible ASAP my telephone number is 916-716-0155 I need help or I'm going to send the damn thing back I paid a lot of money for it

I haven’t read something this stupid in a long time.

Dear user,

We apologize for any inconvenience caused.

Please follow these troubleshooting steps:

1. Ensure the robot is powered on, as it will turn off automatically when the battery is depleted.

2. Verify if the pause button was accidentally pressed by a pet or family member.

3. Check if the robot is stuck or obstructed by any obstacles or objects.

4. Look for any error prompts shown in the app.

5. Restart the robot and try again. If the problem persists, please send us a fault video to support.na@dreame.tech.

We hope this information can help you.