Detergent

My x50 ultra has been used once and tells me to add detergent. The second time I use it says same thing. The detergent is full. What do I do?

Maybe, check that the dispenser is pushed all the way in. Then power off and back on using the station switch above the power cord. Just a guess.

Hi,

Regarding your problem, we recommend that you do the following:

(1) Confirm whether the automatic detergent addition switch below is turned on. If not, please turn it on.

(2) Please try to re-plug the detergent box, turn off the power of the base station and restart it to see if it returns to normal. If it is still abnormal and the troubleshooting is ineffective, please contact our after-sales email: (support.na@dreame.tech)

We hope the above information can help you.