SZ640684

Mop pads not attached

I can’t get the mop pads to stay on
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Dear user,

We apologize for any inconvenience caused.Please follow these steps to try and resolve the issue:

1. **Check Mop Pad Holder Installation:**

- Ensure the mop pad holder was not installed while the robot was turned off. It is recommended to install the mop pad holder after turning on the robot, as it may not attach magnetically otherwise.

2. **Preventing Mop Pad Holder from Falling:**

- When the robot climbs over carpets, thresholds, or small steps, the mop pad holder may get stuck and fall. Set up a mopping restricted area to prevent the robot from entering such areas with the mop pad holder.

- Tidy up any power cords on the floor before cleaning to prevent the mop pad holder from falling due to entanglement.

3. **Check Magnetic Attraction:**

- Manually install the mop pad holder to ensure it attaches magnetically.

4. **Restart the Robot:**

- Restart the robot and try the installation again.If the problem persists, please feel free to contact us again. Thank you for your understanding.
2025-6-25 15:47:38 Translate

UID:SZ640684
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