My robot just won’t dock. I’ve mapped my house but every time it goes to dock itself it says it needs me to place it back on the dock after it can’t do it itself— it doesn’t even try to go up the ramp it just spins around in front of it trying to figure out what to do. It should have enough room around the dock, I’ve reset the robot and the dock, I’ve wiped the sensors… I think my robot may be broken. And I just got it delivered and opened it yesterday
We sincerely apologize for any inconvenience this has caused.
To troubleshoot the issue, please follow these steps:
1. Check for any foreign matter or dust on the robot's charging contacts. Dust can cause repeated docking issues. Please wipe the contacts clean before use.
2. Ensure the metal shrapnel on the charging contacts is not jammed.
3. Restart the robot, remove it from the charging dock, and then try recharging it. Listen for the voice prompt saying "start charging."
4. Reset the robot: Open the upper cover and locate the small reset hole near the Wi-Fi indicator. Press and hold the reset hole for 3 seconds until you hear the voice prompt "Start to restore factory settings." Then, restart the robot to see if it functions normally.
If the problem persists, please feel free to contact us(support.na@dreame.tech) again.
Thank you for your understanding.
