Dear user,
We apologize for any inconvenience this issue may have caused.
To troubleshoot the issue, please follow the steps below:
1. **Firmware Update**
- Ensure the firmware version is up-to-date. If not, please update to the latest version and check if the robot functions normally.
2. **Further Troubleshooting**
- If the firmware is already updated, proceed with these steps:
1)Check sensor failure: Verify that the laser sensor lens is not blocked by dirt, dust or other objects. Gently wipe the sensor with a clean cloth to ensure it is clean.
2)Gently shake or tap the LDS cover to see if it rebounds.
3)Check for any foreign objects near the laser sensor. Clean the area if needed.
4) Verify that the LDS can rotate normally.
5）Remove the robot to a new place and restart. Try to tap the bumper to see if it rebounds
6）Reset the device: If the above steps do not work, try restoring the device to factory settings.
If the problem persists, please feel free to contact us(support.na@dreame.tech) again.
Thank you for your understanding. |
