EF945999

[X40 ultra] Mop rail Moves when docked, making noise

When the robot is docked it makes the mechanicsl noise every 2 minutes or so, by moving the mop arm far out and back, machine is 3 days old, literally brand new, i put on the mop pads and it still does it, now more loud

Last edited by EF945999 on 2025-7-7 19:44

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Dear user,

We apologize for the inconvenience,

To resolve this issue, please follow the steps below:

Please check if the side brush is deformed or entangled with foreign objects. If the side brush is deformed, we recommend replacing it with a new one. If foreign objects (such as power or charging cables) are entangled in the side brush or roller brush, please remove the brush and clean it thoroughly.

For further assistance, please contact support.na@dreame.tech.

If the problem persists, please feel free to contact us again.
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