Charging noise

I got a new x50 ultra and doing its first charge. I hear a loud humming noise while it’s charging. Sounds louder than my refrigerator. Is this normal?

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Hi，

Please confirm that your machine makes noise when charging or when collecting dust:

The base station adopts a dual-port vacuum design, which integrates blowing and suction.

The large-diameter dual air duct can quickly vacuum in 10 seconds and provide stronger suction. You can also adjust the vacuuming frequency in the application and set it to comfort mode to reduce noise.

If it is convenient for you, you can contact support.na@dreame.tech to send the noise video so that we can see the source of the noise more clearly.

We hope the above information can help you.

It was while charging for the first time after opening the box. I set it to clean for it to move out of the base then told it to return home then there was no more humming noise while charging