Skipping carpet and update software

My X40 Ultra is skipping the carpet completely. I even tried using the zone cleaning feature, but it says it can’t reach it and returns to the dock for charging. What are my options? If its software update, how can i get latest version as my version is 4.3.9.1702

Remove avoid carpet option in the 3 dot carpet settings

Hi,

Yes, as the user below said, you can turn off the "Avoid Carpet" option in Carpet Settings.

We hope the above information can help you.

I never turned on the Avoid carpet option to turn it off as my settings are attached .Please advise

Hi,

Since your problem requires further analysis, we recommend that you contact support.na@dreame.tech for further support.

Before contacting, we need you to confirm the following information and provide it to the after-sales team (support.na@dreame.tech)

1. We need to confirm with you about the cleaning effect of the device. May I ask if the carpets on which the device you use has poor cleaning effect are all **dark black**?

2. If the carpet is a long-haired carpet and is long. The AI camera in front of the robot will identify it as an obstacle and will not clean it. Please provide a photo of the actual scene of the carpet.

3. Please provide the robot SN & Dreamehome ID.

4. Share the device with our technical team DreamehomeID:ES514729.

5. Please provide your order invoice and region.

We hope your problem can be solved smoothly.