Won’t stay on charger

I have a brand new x30 ultra and when I try to charge it to set it up (it doesn’t turn on out of the box) it rolls off the charger after 5 seconds.

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Hi. I just viewed your video. I have a MOVA S10 Plus. I'm not sure if yours work the same but turn your vacuum around in the docking station. From the video it appears to be docked backwards. I hope this works for you.

Hi,

The shutdown may be caused by insufficient power of the device. Please place the device correctly in the base station to charge for 2-3 hours, then restart the robot and try again. If it is still abnormal, please provide the abnormal video to support.na@dreame.tech (North American After-sales Center) for confirmation.

We hope the above information can help you.