Ive had the H15pro mop/vacuum for 4days now, don't get it at all. I'm a person that needs easier and functional methods to a lot of things with tons of friends, kids, and animals, but this will make your life harder.
Spits out water after i turn it off each time. The tanks are wayyyy too small for any sort of cleaning and i have to change them constantly while I'm cleaning, the battery dies maybe an hour into cleaning but takes 3.5hrs to full charge, the roller that i was promised would pick up animal hair easy and wouldn't get clogged was completely a lie. It gets clogged every 5mins. it shows videos of picking up all sort of things from rice to cereal and dirt ect. But has to be forced to pick up things, the roller leaves dirt streaks because it just pushing around dirty water from the roller, it was advertised as a good device for really stuck on stains for days but it can't do that at all. Idk what to do. I've tried looking for forums to help my issues but no one has answers.
**It is recommended that you perform a preliminary cleaning as follows**:
- Use the **cleaning tool** to clean the device's pipes to ensure there are no obstructions.
- Check and clean the **filter** to ensure that air circulation is unobstructed.
Self-cleaning operation
1. **After cleaning**:
- Place the device on the base station and perform the **self-cleaning operation** 2-3 times. This will help the device to perform a deep clean.
Observe the cleaning effect
2. **After the self-cleaning is completed, start a new task** and observe whether the cleaning effect has improved.
Provide auxiliary materials
3. **If you still find abnormal problems during the use of the device**, please provide some photos or videos and send the problem to support.na@dreame.tech for further support. If you are not satisfied with the cleaning effect, you can apply for a return and refund within 30 days.
