Hello. After original battery stopped holding a charge, I replaced it. Since then, robot will run, but at 25%level, it drains to zero within minutes and robot stops in the middle of cleaning rather than returning to dock to charge. Once recharged, robot completely resets and indicates detergent has been replaced even though it hasn’t. Please assist.
Possibly your new battery is fewer Amp hours than the original? Is it an OEM battery or an aftermarket battery? Just out of curiosity, how long did the OEM battery last?
After some YouTube research, an L10 battery lasted 28 months before starting to degrade. The owner replaced the battery with an aftermarket battery. Aftermarket batteries can be low quality. I hope D
Since your problem is complicated, we recommend that you contact support.na@dreame.tech for further support.
Before sending an email, you may need to provide them with the following information:
1. Please confirm which cleaning task consumes power quickly, provide the corresponding cleaning record, and confirm the suction mode set for this task.
2. Please provide the robot's SN & robot firmware version & Dreamehome ID.
