Arms not extending

I have the x50. From what I can see all settings are turned on but the brush as well as mop don’t seem to extend while going around baseboards, corners, etc. Is there something I’m doing wrong?

If you have clean genius mode on, try the custom instead.

I keep getting an overflow in the washbasin message. I soak up the water and clean everything but it continues to happen with every wash cycle.

Hi,

Regarding your problem, you can refer to the following operations:

1. If the robot is cleaning along the edge, the device will not expand when it is along the edge. If the device does not expand on the chair legs or other corners, you need to confirm whether mopextend is turned on.

2. If the problem cannot be solved, please provide the abnormal video and confirm the time when the video was taken, and share the device with our technical team DreamehomeID:ES514729. We need to upgrade the version to see the data for further analysis.

Please send the above information to: support.na@dreame.tech (so that the video can be sent later. Videos cannot be sent in replies in the forum.)

We hope above information can help you.

Hi,

Thank you for reaching out to Dreame customer service. We sincerely apologize for any inconvenience you may be experiencing.

In order to assist you in troubleshooting the issue, kindly adhere to the following steps:

Check the Sewage Outlet:
Please remove the washboard and verify whether the sewage outlet is obstructed. Clean it as necessary Wipe the overflow sensors located on the washboard .Inspect the Used Water Tank:
Kindly remove the used water tank and examine it for any loose or soiled sealing rings. Reset and clean them with a cloth .Secure the Used Water Tank Clip:
After emptying the dirty water, please ensure that the clip is fastened and securely in place.Reinstall the Used Water Tank:
Reinsert the used water tank into the base station and gently press down to confirm proper installation.Clean the Base:
Wipe any residual water in the base with a dry cloth, reinstall the washboard, and check if the error persists.Inspect the Sealing Ring
Take out the washboard, pry off the sealing ring, use a suitable tool to poke open the center of the sealing ring if there is no center hole, reinstall the sealing ring onto the washboard, and reinsert the washboard into the base station.

We hope above informatio can help you.