1. Please confirm that you are using the 2.4g frequency band WiFi network, and confirm whether the WiFi connection password is normal. It is recommended to set the home Wi-Fi name and password to English or numbers. It is recommended not to use special symbols and Chinese characters;
2. The connection failure may also be related to the mobile phone model. You can try to connect with other different models of mobile phones
If the above method does not work, you can try to use another mobile phone to open the hotspot network and try again. If the mobile phone still fails to open the hotspot, please provide a complete network connection video and Dreamehome ID for investigation. Please send the relevant information to support.na@dreame.tech. (Please explain your failure and send relevant information for further analysis)
Thank you for your patience and cooperation. We hope that the above information can help you.
