HR001782

Won’t clean a room

My L50 Ultra won’t clean one of my spare bedrooms. It keeps saying something is in the way and can’t access the specified area. Nothing is in the way.
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2 Comment

QN007199 1 Floor
Maybe you have a ghost who wont let it in
2025-7-27 23:39:56 US Translate

Hi,

Regarding your issue, we recommend contacting our technical team directly for support: support.na@dreame.tech

1. Please provide your robot's firmware version/SN and Dreamehome ID.

2. If possible, please provide photos of the scene where the obstacle was misidentified. We may also need to share your device with our technical team. Dreamehome ID: ES514729

We hope your issue will be successfully resolved after contacting our team. If you encounter any problems during the process, please contact us.
2025-7-29 15:58:14 US Translate

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