DY953557

Problem with random pausing and starting cleaning at night with no reason

My robot is self pausing cleaning, stoping cleaning, starting it at night at random hours.
Reset doesn't help.
I tried dreame app and another and it's the same.
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1 Comment

Hi,

We apologize for any inconvenience caused.
Please follow these troubleshooting steps:

1. Ensure the robot is powered on, as it will turn off automatically when the battery is depleted.

2. Verify if the pause button was accidentally pressed by a pet or family member.

3. Check if the robot is stuck or obstructed by any obstacles or objects.

4. Look for any error prompts shown in the app.

5. Restart the robot and try again. If the problem persists, please send us(support.na@dreame.tech) a fault video to help us locate the issue further.Looking forward to your reply.
2025-7-29 16:05:15 US Translate

UID:DY953557 US
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