Cancel for no reason

Why did my robot vacuum cancel as scheduled cleaning when I never did or asked to?

+1, sometimes it’s lack of water and they stopped, but then after I refilled the water, the daily schedule will continue to cancel because the previous task is not finished. I had to manually stop the previous task and start a new one to proceed.

I would urge the firmware update to “remove” the task instead of “pause” it whenever it stops. So that the next scheduled run can start automatically without manual intervention.

Hi,

We apologize for any inconvenience caused.
Please follow these troubleshooting steps:
1. Ensure the robot is powered on, as it will turn off automatically when the battery is depleted.

2. Verify if the pause button was accidentally pressed by a pet or family member.

3. Check if the robot is stuck or obstructed by any obstacles or objects.

4. Look for any error prompts shown in the app.

5. Restart the robot and try again. If the problem persists, please send us(support.na@dreame.tech) a fault video to help us locate the issue further.

Looking forward to your reply.