Robot shutting down

D10+ keeps powering off for no reason. Will start to clean for a few seconds and just stop and turn off.

Hi,

The robot may have automatically shut down due to a low battery. If the base station is disconnected from power, even if the robot is turned off, some internal processes still consume power. After three days, the robot will automatically shut down due to a depleted battery.

Please follow the steps below.

1. **Charge**: Return the robot to the base station and ensure the base station is turned on and charged for 2-3 hours.

2. **Try to Power On**: After charging, try restarting the mission and observing its operation.

If the above troubleshooting fails, please contact support.na@dreame.tech for further support.

We hope the above information is helpful to you.