Doesn’t recognize the map. Unable to clean.

Vacuum is completely lost. Can’t clean, can’t dock. I tried to re-map - keeps turning around and getting lost.

Hi,

Thank you for reaching out to Dreame. We sincerely apologize for any inconvenience this situation may have caused.

In order to assist you in resolving the issue, we kindly request that you follow the troubleshooting steps outlined below:

1. Inspect the Main Wheels:
Please turn off the robot and carefully flip it over. Gently press the main wheels with both hands and examine them for any entangled foreign matter.If any debris is found, kindly clean it and manually slide the main wheels to ensure they turn smoothly.


2. Relocate and Restart:
We recommend moving the robot to an open space and restarting it.Please avoid operating the robot under strong light or on dark surfaces, as these conditions may affect its functionality.


3. Check the LDS Sensor:
Ensure that the LDS Sensor located on the top of the robot rotates normally.If necessary, clean any foreign matter from the sensor. (Please note that this step does not apply to the F9 model.)


4. Restart the Robot:
Kindly restart the robot and attempt to use it again.


5. Factory Reset:
Open the upper cover of the robot.Press and hold the reset button for 3 seconds to restore the factory settings.Afterward, please restart the robot and verify if the problem persists.


For further information, please refer to the article: Why's My Robot Doing the Circle Dance?

Given the multiple issues with your machine, please describe your problem at support.na@dreame.tech, providing the serial number, proof of purchase, and videos/pictures of the malfunction.