Water pump non functional

Water doesn’t get pumped from the clean water tank to wash the pads. No noise at all when it’s supposed to be cleaning.
I’ve had horrible customer service experience with Dreame before (it took 2 months for a warranty repair). Does anyone know what model of pump I can buy and try to replace it myself?

Hi,

We apologize for the inconvenience. Regarding the machine issue you mentioned:

Please refer to the following troubleshooting steps:
  - Ensure there is sufficient water in the water tank.
  - Check that the cloth is installed correctly.
  - If the problem persists, please record a video of the abnormal situation for subsequent analysis.
- If the issue remains unresolved after troubleshooting, contact support.na@dreame.tech.

Is this issue recurring after the repair?(If you are a user in North America, please provide us with the email address you used to contact us.)

We hope the above information is helpful to you.