L50 ultra not dispensing water onto mop pads

L50 ultra isnt dispensing water onto the mop pads so it is essentially dry mopping. The only time the mop pads get wet is when the dock washes the mop pads.

Hi,

Please refer to the troubleshooting below：

1. Verify that the base station is properly discharging water from the mop.
After the base station finishes washing the mop, check whether the mop is properly moistened. If it is not, this indicates that the base station is not properly discharging water from the mop. If the mop is properly moistened, follow the steps below to troubleshoot.

2. Check the water flow from the small water tank:
- Remove the mop pad from the robot and attach only the mop pad holder.
- Then, start a mopping task from the base station. Wait for 5 minutes and check for water droplets on the floor.
- If small water droplets are seen on the floor, this indicates that the robot's small water tank is properly discharging water.

3. Adjust the backwash frequency setting:
- Go to settings and adjust the "mop-washing frequency" option to "by time—10 minutes."
- After setting this setting, continue to observe the robot using this setting to confirm that it is mopping normally.

4. After-Sales Repair Arrangements:
- If the issue remains unresolved after completing the above steps, please contact support.na@dreame.tech for further investigation and assistance.

We hope the above information is helpful to you.

Hi,

We are truly sorry for the inconvenience caused.

If the issue still persists after troubleshooting, you can also follow these steps:
1. Open the "Dreamehome" APP, go to the Device Page, tap the "..." icon in the top-right corner, and access Settings.
2. Scroll down to find Firmware Update—checking and updating the firmware to the latest version may resolve this issue.
3. Additionally, you can adjust the mopping humidity to your preferred level within the APP.

If the issue remains unresolved after completing the above steps, please contact support.na@dreame.tech for further investigation and assistance.