Cleaning History

The cleaning history isn’t recorded anymore. I haven’t figured out a pattern but my Ultra X50 goes out on a scheduled run and there’s no notification or anything recorded in the cleaning history afterward when I have seen it launch earlier.

Hi,

Please try the following troubleshooting steps:

1. Re-login to the app.

2. Clear the app cache:
For iOS users: Clear the cache in the app’s settings page.
For Android users: Go to System Settings > Application Management, find the app, and clear the cache under Storage.

3. Regarding notifications: Ensure you have enabled notifications in the app (settings > more functions > notification) and allowed notifications for the Dreamehome app on your phone.

4. After trying the above, start a cleaning task again. Once it ends, check if there is still no cleaning record or notification in the app.

If the issue remains unresolved after completing the above steps, please contact support.na@dreame.tech for further investigation and assistance.