H15 Pro heat connection issue

Hello,
I just purchased the H15 Pro heat vacuum. I’m trying to connect it to the app, but I’m having issues with my Wi-Fi.
I then tried using the custom network (dreame-hold-xxx-xx) — everything went fine until the last step, where I got an error message saying “device can’t be added.”

The vacuum seems to be connected (lights and indicators show it’s linked), but it doesn’t appear in the app.

Thanks for your assistance!
Note: I selects h14 pro because the H15 Pro option isn't available in your list.

Hi,
Please make sure your app region selection matches your device's region version. If you have a US device, the Dreamehome app has the H15 Pro heat option.

If the issue remains unresolved and you are a user in North America, you can contact support.na@dreame.tech for support (this is the North American after-sales email address).

Also, kindly provide the device's SN, invoice and a video of the problem to help with diagnosis.