Dreame x50 ultra not docking / mop pad failure

Anyone experiencing issues with their dreame x50 ultra docking and/or mop pad installation failure? Nearly every day the mop pads have to be manually installed because it says failed to install mop pads and just recently the robot is not docking. It almost seems like the alignment is off. Super frustrating as it’s an expensive purchase for it to be having sush issues.

I have the same issue with my new x40.  I have 3, and only the newest one is quirky like yours too!

Ugh! It’s so frustrating!!!!

Yes I just pass my time away watching it turn circles. Several months within warranty yet I get no feedback or support from Dreame.

I was have the mop pad failure repeatedly, after several calls to support they sent me shipment label to send f it for repair. It is back and it has been working normal for a week now

Hi,
Please try the following troubleshooting:

1. Check if the base station cleaning pad is properly installed.
2. **Replace the mop pad**: Please confirm how long the mop pad has been used. If it has been used for a long time, we recommend replacing it to see if the issue improves.
3. **Check the magnet on the mop pad holder**: If you have replaced the mop pad but the problem persists, please check if the magnet on the mop pad holder is functioning properly.
   First, try switching the left and right mop pads. If the magnet is working fine, please ensure that you are using the original mop pad from DREAME. If you are using a non-original product, we suggest switching to the original mop pad from DREAME to ensure compatibility and effectiveness.
4. **Further troubleshooting steps**:
   - (1) Remove the robot from the base station, then detach the mop pad holder from the robot, and manually restart the robot.
   - (2) Wait for the robot to restart and return to normal.
   - (3) After restarting, reinstall the mop pad holder onto the robot.

If the issue remains unresolved after completing the above steps, please contact support.na@dreame.tech for further investigation and assistance.
Also, kindly provide a video of the problem to help with diagnosis.