QV189802

L40Ultra malfunctions

My L40 used to work flawlessly.  I updated the firmware and now the following happens:
1. Does not complete the cleaning task
2. Might clean one room but doesn’t move to subsequent room despite adequate charge
3.  Gets disoriented and cannot return to dock or again returns without completing task
4.  No longer auto empty of dustbin or auto washing of mop pads after cleaning.
5.  Does not record cleaning history
6.  Reset button does not work, unable to actually push.

I have cleaned everything on the device, filters, sensors, base, new dust bag.

Please help!  L40 used to be my favorite and is letting me down.

Last edited by QV189802 on 2025-10-25 01:37

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7 Comment

SuperDreamer 1 Floor
You have to put a pin into that little hole for like 5 seconds  to do reset
2025-10-24 02:00:53 US Translate

Not sure where the little hole you refer to is located? Can you describe it please. Thank you!
 
2025-10-24 05:16 US Translate
ZN115512 2 Floor
I have the dream 10 ultra and it’s a nightmare. It’s so hard to sit. It’s so hard to get to do anything today. I had it set to mop the dining room and it mopped in one square foot constantly for 10 minutes and never moved. I finally had to send it to the dock.
2025-10-24 03:08:44 US Translate

I have the same robot and noticed the same issue. When I have it do an extra cleaning area, it stays in the box on the map, and keeps cleaning that one area
 
2025-10-24 09:45 US Translate
SuperDreamer 3 Floor
Small pin goes in here

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2025-10-24 06:46:38 US Translate

ML301389 4 Floor
🥵 Same issue - won't dock consistently or finish cleaning tasks.  Now I'm unable to edit out the green and red no-go zones in the app.  What worked flawlessly for 2 years has now become a pain to manage. 🥵

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2025-10-24 22:51:53 US Translate

QV189802 5 Floor Thread Starter
Thank you for telling me about the pin to reset.  I was able to do this.  Unfortunately I couldn’t reset WiFi without deleting the device so now I have to remap the entire house.  BUT that seems to do the trick bc it seems to be working as designed.  Time will tell after the remap.  Fingers crossed!
2025-10-24 23:15:59 US Translate

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