No suction

I’ve cleaned it several times it does not suck up anything from the smallest dust to larger particles. Had it since march. Seemed to stop working right a month or so ago.

Mine too, same issue.

Mine picks up terribly. I don’t understand. This is after 3 passes

Maybe your suction was on the wrong setting? Try putting him on spot cleaning like pick him up and click on the robot the spot cleaning and see if it works

Hi,

"If your robot is experiencing insufficient suction or unsatisfactory cleaning results, consider the following possible causes and how to fix them:

1. **Dust box full**:
- Check whether the dust box is full, and you need to clean the dust box in time. This generally does not happen for central dust collection type equipment, but it is still important to ensure that the dustbinis kept clean.

2. **Clogged Filter**:
- Check that the filter is not clogged with dust and impurities. If there is a blockage, remove the filter and clean it to ensure smooth air circulation.

3. **Main brush winding foreign body**:
- Inspect the main brush for hair or other foreign objects entangled. Cleaning the main brush of foreign objects helps to improve cleaning efficiency.

4. **Suction gear setting is low**:
- Check the robot's suction gear setting. If the setting is too low, it is recommended to raise it to increase the suction power and improve the cleaning effect."

If the issue remains unresolved after completing the above steps, please contact support.na@dreame.tech for further investigation and assistance.
Also, kindly provide a video of the problem to help with diagnosis.

Ours is doing the same thing. I have been in contact with customer service. No air flow in any of the settings and filter and dust bin is clean. Hoping to hear something soon. Love the vacuum, but...