Kitchen cushioned mats

My Ultra 40 gets trapped on my kitchen cushioned mats. I have to pick them up or the Robot gets stranded on it. Why can’t it sense how to get off it if got up? It just goes back and forth trying to get off it

Same here, every time.

Hi,

The carpet color might be causing the cliff sensor to malfunction. Please wipe the sensor on the bottom of the device to check for dirt or any foreign objects stuck in the wheels.

If the issue remains unresolved and you are a user in North America, you can contact support.na@dreame.tech for support (this is the North American after-sales email address).

Also, kindly provide a video of the problem to help with diagnosis.