Battery not charging

My robot is in its dock but doesn’t seem to be connecting in order for the battery to charge. Suggestions?

Hi,
To help resolve this, please follow the step-by-step troubleshooting guide below:  

1. Check if the rocker switch on the back of the base station is turned on, and ensure the base station’s indicator light is on normally.  

2. Check if the adapter plug is loose or damaged. Re-insert the adapter firmly. If the adapter is damaged, we recommend replacing it with a spare adapter to charge the robot.  

3. Clean charging contacts and test charging:  
   - Wipe the charging shrapnel on the charging base to ensure it can rebound normally.  
   - Also wipe the charging contact piece on the robot.  
   - Place the robot correctly in the base station, charge it for 2 to 3 hours, and check the power information in the APP to confirm if charging works normally.  

4. Verify that the robot is not overturned. If it is, please reposition the robot properly within the charging base station.  

If the issue remains unresolved and you are a user in North America, you can contact support.na@dreame.tech for support.
Also, kindly provide a video/photo of the problem to help with diagnosis.