Getting stuck going to the dock

Recently after mopping it gets stuck going back to the dock. It almost seems like the mop doesn’t lift up and it just spinning. Then when it does go into the dock. It says it’s cleaning mop pads and it pushes it self out of the dock. Kinda odd

Also it’s not emptying the dirty water because of this

My robot when going into the dock after it’s in the dock the wheels keeps spinning and the app says returning to dock.

Hi,
Please try the following troubleshooting.

1. Check Base Station Wash Board
Confirm the washboard in the base station is properly installed.

2. Replace Mop Pad
If the mop pad has been used for a long time, we recommend replacing it with a new one to see if the issue improves.

3. Check Mop Pad Holder Magnet
a.If the problem persists after replacing the mop pad, check if the magnets on the mop pad holder are functioning normally
b.Try swapping the left and right mop pads for testing
c.Confirm you are using genuine mop pads

4. Device Restart and Reinstallation
Remove the robot from the base station, detach the mop pad holders, then manually restart the robot
After the robot restarts and returns to normal, reinstall the mop pad holders

If it still doesn't work, we suggest resetting the device (this will erase your current settings).

If the issue remains unresolved after completing the above steps, please contact support.na@dreame.tech for further investigation and assistance.
Please Kindly provide a video of the problem.