Brand New X50 Ultra – Not Emptying Dustbin or Picking Up Debris

Dear friend, if your robot is experiencing insufficient suction or unsatisfactory cleaning results, consider the following possible causes and how to fix them:

1. **Dust box full**:
- Check whether the dust box is full, and you need to clean the dust box in time. This generally does not happen for central dust collection type equipment, but it is still important to ensure that the dust bin is kept clean.

2. **Clogged Filter**:
- Check that the filter is not clogged with dust and impurities. If there is a blockage, remove the filter and clean it to ensure smooth air circulation.

3. **Main brush winding foreign body**:
- Inspect the main brush for hair or other foreign objects entangled. Cleaning the main brush from foreign objects helps to improve cleaning efficiency.

4. **Suction gear setting is low**:
- Check the robot's suction gear setting. If the setting is too low, it is recommended to raise it to increase the suction power and improve the cleaning effect. ""

5.If the area is particularly dirty or has a lot of hair, you can use the cleaning mode of sweeping first and then mopping. If it's very dirty, sweep twice before mopping

If the above troubleshooting is ineffective, please contact the second-line technical customer service and collect abnormal videos."