Horrible vacuum

This thing doesn't work worth a damn. Sit and spins until it goes dead but says it's cleaning.

Mine does the same on carpet only

Hi,
Regarding the device's spinning problem, please follow the steps below to troubleshoot:

1. **Confirm robot behavior**: First, please confirm whether the robot turns a circle after leaving the base station and then can perform subsequent cleaning normally. This circling behavior is a normal reaction of the robot to locate and self-check after leaving the base station.

2. **Check for faults during cleaning**: If you find that the robot keeps turning in circles during the cleaning process, please check whether the rear drive is stuck by foreign objects. You can try the following steps:
- Clean and wipe the rear drive to ensure that there is no debris affecting its normal operation.
- Power off and restart the robot to see if the problem is solved.

If the issue remains unresolved and you are a user in North America, you can contact support.na@dreame.tech for support. Also, kindly provide a video of the problem to help with diagnosis.