Ultra 50 leaves mop pads in station

Robot worked well for two months, but now cannot take the mop pads along when it cleans. It always leaves the mop pads in the station. How do I fix this?

I am having the same issue. I get an error message and I have to install the mop pads manually.

I've seen this reported on Reddit as well.I haven't seen a fix.

My vacuum/mop is taking 12 plus hours to clean my 2400 sq ft house. I have half carpet and half hardwood floors. I thought maybe it was just because the first few would take longer but I have been using it for a hour a month now and it is still never able to finish because it's so late.
I have it scheduled to start at 8am and it cleans on Mon and Fri.
What is wrong can someone help me please?

Sorry should have said I have been using it for about a month now.

mine does this now too, but it started around the time i changed the mop pads with third party replacements. they're slightly too large!

I just got this and set up the map, I’ve been opening it to empty it. It’s not even recognizing that it’s OVER FULL. Help! So far I’ve not been impressed with this .

I have a L50 Ultra that was doing the same thing, so I cleaned everything and changed the mop pads and it still kept malfunctioning.   I ended up doing a factory reset and now it works.

My vacuum start not working after 4 months i purchased it I was not happy coz I went to the store where I bought it they said they don’t service the warranty. They give me a brochure to contact them on email not the correct department.  I been tossed around.  Me being a busy person cannot deal with this.  My time was so Important have to take one day of
My time to deal with the problems but did not happen.  As of
Now my vacuum is still not working.  

Hi,

Please refer to the following troubleshooting guide:

1. Check Base Station Wash Board
Confirm the wash board in the base station is properly installed.

2. Replace Mop Pad
If the mop pad has been used for a long time, we recommend replacing it with a new one to see if the issue improves.

3. Check Mop Pad Holder Magnet
a.If the problem persists after replacing the mop pad, check if the magnets on the mop pad holder are functioning normally
b.Try swapping the left and right mop pads for testing
c.Confirm you are using genuine mop pads
d.If the magnets are rusty or have abnormal magnetism, you need to replace a new mop pad holder

4. Device Restart and Reinstallation
Remove the robot from the base station, detach the mop pad holders, then manually restart the robot
After the robot restarts and returns to normal, reinstall the mop pad holders

If the issue remains unresolved and you are a user in North America, you can contact support.na@dreame.tech for support. Also, kindly provide a video of the problem to help with diagnosis.