ON218884

[L40 Ultra] Going offline

I’ve done every troubleshoot I can find to help and it’ll work for the day then go back offline the next day . I had to connect the WiFi through a hotspot on my phone and then add my home WiFi on the WiFi list . That’s the only way I was able to connect the robot . I have 2 seperate WiFi’s too and both signals are really strong . I’m not sure why it keeps going offline
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3 Comment

QP627426 1 Floor
I have the same problem with my L50 Ultra. It was suggested to delete and reinstall the device in the app. Now I can’t get it to reinstall…
2025-12-17 09:10:55 US Translate

JV061999 2 Floor
This thing is junk! Too many problems with the system and device. Considering returning it and getting a robot that is reliable!
2025-12-17 10:00:48 US Translate

JV061999 3 Floor
After THREE calls and supposed support with emails still haven’t resolved issues! Cannot get anyone in the United States, only offshore, and those individuals are difficult to understand due to their accent and the connection is poor to offshore call center. Terrible!
2025-12-17 11:10:40 US Translate

UID:ON218884 US
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