Does not work

Is it fully charged?

I just reset the vacuum to factory setting but I can't seem to be able to make it work, how do I update any firmware

You have to install your mop pads they snap into the robot. They’re sitting right there under where the robot was

You probably got one of the sensors covered with plastic.

Hi,

If the issue remains unresolved and you are a user in North America, you can contact support.na@dreame.tech for support. Also, kindly provide a video of the problem to help with diagnosis.

How do I remap?  

My robot is not starting of the dock: it just says the job was cancelled.