My L10 Ultra gen 2 wheel is loud

Hi,
Does anyone have the same vacuum as mine L10 ultra gen 2 wheel gets loud when it's running? It seems like it rub to something inside which I cannot see and make loyd noise, kinda like a vibrate noise. What should I do? It's new though

Hi,
Please follow the steps below to help identify and resolve the issue:

1. Please check the suction power setting in the APP, as high suction power or Carpet Boost Mode will increase operating noise.
2. The operating sound of the fan will also increase when the robot returns for mop washing.
3. Please remove the side brush, roller brush, and mop pad from the bottom of the machine and then start it. If the sound returns to normal:
· First, install the side brush and start the machine. If unusual sounds occur, please check if the side brush is deformed.
· If the side brush is normal, the friction noise from the roller brush cover of a new machine typically lessens or disappears after several uses.
· If unusual sounds occur after installing the roller brush, please remove it, check both ends for any tangled debris, and ensure the cover is correctly installed and securely snapped into place on all sides.

If the abnormal sound persists after removing all the components mentioned above:
· Please power off the robot, press down on both drive wheels simultaneously and slide them to check if they rotate smoothly and rebound properly when released, and then clean them.
· Please rotate the universal wheel to check if it moves smoothly, and clean it if necessary.
· If you have washed the filter assembly, please ensure it is completely dry before use.

If the issue remains unresolved and you are a user in North America, you can contact support.na@dreame.tech for support. Also, kindly provide a video of the problem to help with diagnosis.