Cog

cog keps fallen off the side wheel so cant dock or go over threshold. It wont snap back in.

Anyone else have this issue. A real; pain to send the whole thing back

Hi dear Dreamer, we're so sorry for all the inconvenience caused and we can fully feel your concern, don't want to send back for repair, however after consulting with our engineers, under this situation, it can only be sent back for repair. Please kindly contact: support.na@dreame.tech.

We appreciate your patience in advance.