Slick James

[X40 ultra] Vibrating noise being made while it vacuums

X40 is vibrating while it is vacuuming. It’s only 19 days old. See video attached. Any help with this would be greatly appreciated!

Thanks
M

Last edited by OK727913 on 2026-1-12 18:16
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Shayne M. 1 Floor
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2026-1-12 18:25:07 US Translate

Slick James 2 Floor Thread Starter
It wouldn’t let me upload the the video directly to the app. Maybe putting the YouTube link in the comment will work? https://youtu.be/QvD_JvzAy9w?si=BLjRuqgT8tL6_nsP
2026-1-12 18:59:11 US Translate

Slick James 3 Floor Thread Starter
Also I wonder if it has something to do with the side brush?
2026-1-12 19:00:52 US Translate

Slick James 4 Floor Thread Starter
Here’s a picture of the side brush

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2026-1-12 19:02:29 US Translate

Shayne M. 5 Floor
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2026-1-12 19:15:45 US Translate

Ok update. It only makes that sound on hardwood floors and tile. But doesn’t on the carpet. And I’m running it standard/regular/factory cleaning settings.
 
2026-1-12 20:04 US Translate
It sounds ok on the carpet. It was just on that tile floor I believe. But I’ll know more once it hits the hardwood floor.
 
2026-1-12 19:31 US Translate
Ok so a quick assessment, It was the first time that I had tried the quick clean on the vacuum mode. And that’s when it started making the noise I believe. So I’m going to run a few more tests.
 
2026-1-12 19:30 US Translate
DL418530 6 Floor
Cleaning solution
2026-1-19 18:36:53 US Translate

UID:OK727913 US
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