MW896910

Cleaning solution usage

I have noticed that my cleaning solution is not being used. I have double checked the placement of the tank and it’s locked in properly. I don’t see any stetting to  adjust the mix. I have run my unit weekly for about two months and I can’t see any change in the level in the tank..
Floors are clean but just not sure it’s using any cleaning solution…
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8 Comment

FQ836966 1 Floor
Same question. Please advise
2026-3-10 05:37:11 US Translate

FV444977 2 Floor
Did you guys get an answer?  because i have the same problem
2026-3-10 09:23:19 US Translate

FV444977 3 Floor
I found it. You have to change the cleaning setting to mop or vac and mop. The app is not too users friendly. That option is where you see the cleaning map. Click on the 3 arrows and its there
2026-3-10 10:20:34 US Translate

IO474548 4 Floor
The app is very user friendly but requires the user to be able to process basic English. In the app, under Usage…you can see how much detergent is left, and other maintenance requirements such as mop pad life, roller life, filter life and cleaning times.

Spend a little time learning your robot and your app.
2026-3-10 15:54:02 US Translate

Wow...no need to be a jerk about it. I have excellent reading comprehension, and I am having the same problem. Did you design the app or something to get so defensive about it?
2026-3-18 21:43 US Translate
I don’t even see Usage anywhere on the app.
2026-3-18 16:36 US Translate
Someone is mad, my app doesn't show the amount of cleaning solution. Theirs probably doesn't either, may depend on your model.
2026-3-17 14:38 US Translate
TA386358 5 Floor
I have the X60 Ultra. Mine does not seem to be using any detergent either. Customer service said it only uses detergent during the mop pad cleaning cycle. My APP does not show a liquid level. Since I am not using the pet odor solution, it does indicate that that the tank for it (Tank B) is empty. Customer support said to run a mop pad cleaning cycle and then remove and shake the waste water tank and see if soap bubbles are present. If no bubbles, then likely it is not dispensing detergent.

Last edited by TA386358 on 2026-3-18 12:57
2026-3-18 12:55:26 US Translate

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