Not Charging

We have the x50 Ultra for three months now. It does an amazing job cleaning our place. Today it stopped charging - we cleaned all the sensor, the parts and baseboard. Still it says Awaiting in the app. We also tried to Start Recharging and Sent it to dock from 3ft. The robot navigates to the dock and doesn’t charge. What is the issue here?

In the Battery settings try taking it off of Off Hours charging.

How do you schedule the robot to clean?

On the home screen, tap GO, the tap the settings icon at the upper right, then tap Schedule and program in what you want to do (mop, mop and vac, vac only, mop after vac) and when.  I only use vac or mop after vac. Vac and mop uses dry mop pads, which just spins the dust in circles .